The CX Factor

Customer Experience Strategy

Differentiating your brand and connecting with customers at an emotional level through compelling customer experiences.
The Experience Priority

Overview

Every interaction a person has with your company encompasses the customer experience (or CX), and it’s never been more important than in today’s always-on, hyper-competitive marketplace. CX is the secret sauce to acquiring new customers and nurturing loyal, long-lasting relationships. In fact, experience is often more important in the customer journey than product or price.
 
To develop the ideal customer experience strategy for your organization, we conduct extensive competitor and customer research, gaining insights on expectations, desires, and pain points. Then we focus inward, evaluating all aspects of your business (not just the customer-facing parts) and assessing your purpose, mission, and vision.
 
We leverage all this data to craft and implement a customer experience strategy covering all touchpoints and interactions. At Inspiration Digital, we help you connect meaningfully with customers at an emotional level and deliver on your brand promise, today and tomorrow.

Every Touchpoint

Services

Experience Design

Bring customers and prospects closer to your brand than ever before with human centered design and experiences that resonate.

Engagement Strategy

Acquire and retain customers with powerful CX strategies that engage them at every stage of the customer journey.

Marketing Transformation

Transform your marketing strategy with our industry insights and deep knowledge of brand building, lead acquisition, and sales funnel acceleration.

Emerging Technologies and Paradigms

Identify new customer experience opportunities with emerging technologies, new perspectives, and innovative processes.

Essential Elements

Partnering Snapshot

Expectations

Matching customer expectations to actual customer experience is essential for success.

Solve the Problem

Excellent CX focuses on solving the customer’s problem rather than selling products or services.

Convenience

From making a purchase to calling customer service, outstanding customer experiences must be helpful and (nearly) effortless.

Simplicity

Every interaction at every touchpoint must be clear and intuitive, designed with humans in mind.

Success Stories

Case studies

Healthtech: Branding & Expansion

Built a niche in the competitive healthtech market for the first AI powered CHD risk...

Ecommerce: B2B Customizer

Designed and developed a best-in-the-industry custom builder for a sports uniform manufacturer.

EdTech: Salesforce Migration

Enabled effective, cost efficient, and easy migration to Salesforce Lightning for a US based OPM.
ID Insights

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